Cause. The tenant is suspended. A suspended tenant cannot power on virtual machines, order or change servers, or open consoles, and its users can read but not change.
Remedy.
Ask the administrator of the platform to resume the tenant. Pass on the name of the tenant and the time of the error.
An administrator resumes the tenant: kyvernon tenants resume <tenant>. In the console, use Resume.
Cause. The tenant is closed. Its virtual machines are destroyed after the grace period. A closed tenant cannot be resumed.
Remedy.
Create a new tenant when the work must continue: kyvernon tenants create <name>.
Pass on the name of the tenant to an administrator when the closing was not planned. The grace period of the closing decides whether anything can still be kept.